You need to change the DNS settings on your domain

In order to receive mail on your domain you need to make a simple change to your DNS records. Please select from the below:

I registered my domain with Shopify

If you have your domain registered with Shopify you change your MX record in Shopify.

  • 1. Login to your store admin
  • 2. Go to online store > domains

change dns on Shopify mx record

  • 3. Select Manage next to the primary domain name
  • 4. Select DNS settings

change DNS for a Shopify domain

  • 5. Select Edit next to the MX record

how to edit mx record shopify

  • 6. The values need to be as follows:

Name: @

Points to: mx.yourdomain.com.cust.hostedemail.com

Priority: 1

You obviously need to change the text above yourdomain.com to your actual domain name.

adding a new mx record on ShopifyExample:

If your domain is boxshop.com you would add:

Name: @

Points to: mx.boxshop.com.cust.hostedemail.com

Priority: 1

Once you’re sure it’s correct then please click confirm to save.

I Registered My Domain with GoDaddy

  1. Log in to GoDaddy and find your domain.
  2. Click Manage DNS
  3. Under Records add a new recordshopify DNS for Godaddy
  4. These are the values you need to enter

Type: MX

Host: @

Points to: mx.yourdomain.com.cust.hostedemail.com

(You need to replace yourdomain.com with your domain)

Priority: 1

TTL: 1 Hour

Click Save once done.  The change can take a few hours to become effective so please be patient after changing.

I registered my domain with someone else

If you’ve registered your domain with a 3rd party (not Shopify) then please see your domain registrar’s instructions on how to edit your MX record.

The values need to be set as follows:

Record type: MX

Name / Record: @

Points to (sometimes called Content or server address ):  mx.yourdomain.com.cust.hostedemail.com

Priority: 1

TTL: 3600

You obviously need to change the text above yourdomain.com to your actual domain name.

Example:

If your domain is boxshop.com you would add:

Name: @

Points to/server: mx.boxshop.com.cust.hostedemail.com

Priority: 1

TTL: 3600

Once you’re sure it’s correct please save your DNS records.

What happens next?

If you have changed your DNS records then you must wait for an email from us with your email login details.

Unfortunately DNS changes can take upto 72 hours to take effect. So you do need to wait and there's nothing we can do to speed this process up.

Don't worry - you'll get an email within 1-2 days with full details of how to use your email. Sometimes it will be within a few hours.

How can I check my mail?

Please see the email we sent you with your login details. It will arrive between 1 and 2 days after signup and often within a couple of hours.

Note that your billing account login details are different from your email login details. This is because one billing account may have many email accounts.

In short: mail is checked here: https://mail.shopped.email using your email login details we send you by email (not your billing account login details).

I don't understand what to do. Please help.

Please open a ticket - and one of our team will get back to you.

If you want us to change your DNS records then please include your full login details for your domain. If you registered your domain with Shopify then you can send staff access to help@shopped.email and we will do it for you.