Terms & Conditions
This agreement is made between Digital Angels Ltd t/a Shopped Email, a limited company registered in England and Wales with you the customer.
Billing & Charges
When you sign up for our email hosting services you are asked to enter a billing method. We currently accept Paypal and all major credit and debit cards. You will be billed monthly or annually – depending on the plan you select during signup. Annual billing comes with a discount.
Your payment will be taken 2-4 days before the due date on the invoice to ensure that you have no downtime in the case of a credit card payment failure (e.g. when a card expires).
Under no circumstances will services used be refunded. If you have made an order in error then we may refund part or whole of the order at our discretion.
You may cancel your email hosting services at any time. If you cancel your email hosting then we will not take any further payments from your payment method and we will terminate your mailboxes.
It is important that we receive payment on time for our hosting services. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed or you have cancelled your email hosting services.
Failure to complete payment on time will result in an automatic reminder.
Automatic account suspension will take effect if the invoice remain unpaid for more than 7 days.
If an invoice is unpaid the related service will be suspended until such time that payment is received. At this point we will restore services within 2-3 days.
Unless otherwise stated all payments must be received in $USD.
We reserve the right to alter our prices at any time. We and will notify you of any alteration by providing you with a written notice.
Notice of any price alteration will be sent via e mail to the e mail address in your account. If you have already purchased a particular service then the price alteration will come into effect on the next billing cycle.
You agree that you are legally authorised to make payment using the payment card or Paypal account that you enter in your account area.
In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we may suspend all services provided to you with immediate effect. Services may remain suspended and until the chargeback has been fully reversed in our favour.
Changes of details
We reserve the right to change our services in the future and the way you access them. Typically this would be an upgraded environment for you, the customer.
Changes to DNS
If you grant our engineer access to your domain registrar account they will make the required DNS change and then inform you of the ways in which you can check your mail. We strongly suggest that you change the password on your domain registrar account after this change. We take no responsibility for lost mail or loss of business due to email downtime or DNS propagation.
We will endeavour to ensure that email downtime is kept to a minimum. We take no responsibility for lost business or money due to email hosting downtime. We will always try to inform you of any scheduled maintenance.
Spam and Fair Use
Our email service is provisioned via a 3rd party platform (OpenSRS) under a white label reseller program whose rules we all must abide by. You – the customer agrees to the terms and conditions of OpenSRS which can be found here.
- You cannot use our services in any manner associated with the transmission, distribution, or delivery of spam (unsolicited mail of any kind) or illegal materials.
- Any Email user who sends spam will have their account disabled and be disallowed further service.
If your domain is associated with previous spam or illegal activity then we will be unable to grant you access to our servers. We will also fine you no less than $500 (depending on the level of spam activity) for our time and the costs we face when people send spam from our server. We take spam very seriously and will not tolerate unsolicited email in any format.
If you have a paid account with us you can have up to 10 email forwarders. Contact support for setting these up.
Note – if you previously set up email forwarders on Shopify – then these will stop working when you use Shopped email. They will need to be set up again.
If during the signup process you give us access to Shopify store for making DNS changes then we will copy your existing email forwarders over.
Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at least 48 hours in advance of the next billing date.
A breach of any of our terms and conditions may result in immediate termination with no refund.
Setup fees and fees paid for services used are non-refundable in full or part.
You can request a cancellation from within your billing account any time. Simply select the product to cancel and select request cancellation.
We take no responsibility for any lost emails using our service but will do everything we can to minimise the chances of this happening.
Limiting of email Sending
We need to take active steps to stop spam. When you create an email account with us it will be limited – typically to 24 emails within the first 24 hours. Over time our system will increase your sending limits. If you have a problem with your current sending limits then please contact support. We reserve the right to limit the sending of emails – especially when there is a risk of spam (unsolicited email)
Our email service is supplemented by banner ads and we reserve the right to advertise via the email accounts and platform. We may also advertise carefully selected services via our email newsletter such as apps, themes and design/development services.
Support & Contact
We offer email support via a ticketing system in your account. We do not currently offer phone support. We endeavour to reply to all emails within 48 hours during working days.