How to Set Up Shopify Email Hosting - Changing you MX records

This guide is for customers who wish to configure their own DNS.

Note - that DNS changes should only be made by advanced users and we take no responsibility for your changes.

In order to access mail on our server you must change your MX record to point to:

where is your custom domain.

You should then also add a CName record (optional but suggested) to:

For Example
if your domain is you would make your

MX record

CName record

Your domain registrar will have specific instruction for how to change these records.

Once that DNS change is done you should open a support ticket - to let our team know that they can create the mailboxes.

It should take around 48 hours to receive your email access details.

  • Shopify Email Hosting, Shopify Email, Shopify Hosting
  • 2 Users Found This Useful
Was this answer helpful?

Related Articles

How do I change my Email Password

Changing your email password is easy.If you have lost your password then please open a...

How do I access my Emails

Accessing your email is very easy.If you have setup and paid for an email account our engineer...